WEBSITE TERMS OF USE AND CONDITIONS

Welcome to our website. This website with URL address www.customisedsupplements.com, along with URL address www.customisedsupplements.com.au, is owned and operated by Final Round Pty. Ltd. (14612466770). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Final Round Pty. Ltd.’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Customised Supplements’, ‘Final Round Pty. Ltd.’ or ‘us’ or ‘our’ or ‘we’ refers to Final Round Pty. Ltd., the owner of the website, with ABN 14612466770 and registered office in Victoria, Australia. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

1. The content of this website is for your general information and use only. It is subject to change without prior notice.

2. The content on the Customised Supplements website and the products that are provided for sale are for general health purposes only. We make no representations about the information contained within the website, nor the personalised nutritional compounds that we provide, being beneficial or therapeutic for any individual’s health or medical conditions. You will not rely upon any representation made by Customised Supplements as being medical advice nor will you consider any product or products from Customised Supplements being medicinal or therapeutic in nature.

3. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: name, e-mail address, mailing address, phone number and credit card information.

4. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

7. Customised Supplements formulates and supplies personalised nutritional compounds based upon the answers provided during the online health and wellness questionnaire contained within the website.

a. Formulations are created, specific to each individual that completes the questionnaire based on the answers that they provide to a series of questions that may relate to lifestyle, diet, exercise, sleep, stress and other factors.

b. Upon the completion of the questionnaire, you will be supplied with a formulation and price for purchasing the recommended personalised nutritional compounds. You must pay up-front via e-commerce transaction before your order will be processed.

c. Each personalised nutritional compound for each individual is made-to-order, prepared by a third-party compound pharmacy. Preparation of compounds will occur upon payment being received in-full, within five (5) business days and dispatched via postal service or courier thereafter. Once a personalised nutritional compound has been prepared, you may not cancel your order as this compound is specific to you and unable to be supplied to any other individual or consumer.

d. Over time, between orders, and at our discretion, we may make changes to the nutrients we use and the dosages we recommend based on new information or circumstances.

e. In accordance with Australian Consumer Law, any Customised Supplements products that do not meet the details or formulations advised at time of your transaction (if nutrients were missing, for example), or possess an issue with the condition of the product or packaging, will be replaced or refunded. Refunds or replacements will not however be provided for a simple change of mind, if you found a similar product or products cheaper elsewhere, if you decided that you did not like the products or had no use for them, or where expectations of supplementation benefits are not realistic or in line with representations made on the Customised Supplements website. Please see our Returns Policy.

8. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

9. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

10. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

11. Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria.

12. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

13. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

14. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

15. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

16. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

17. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.